November 2015
ARTICLES
MILITARY VS CIVILIAN LANGUAGE PROGRAM ADMINISTRATION: SIMILARITIES AND DIFFERENCES
Peggy Garza, Partner Language Training Center Europe at the George C. Marshall European Center for Security Studies, Garmisch-Partenkirchen, Germany

In Europe, most nations have military language schools or language programs in which English is taught. Proficiency in English is a requirement for many military officers because English is the lingua franca of international military operations and peacekeeping missions. My organization, Partner Language Training Center Europe, in Garmisch-Partenkirchen, Germany, has the privilege of working with military language teaching specialists throughout Europe. While we traditionally focus our professional development opportunities on classroom teachers and test developers, we realized that we had been overlooking a critical population, the language program administrator (LPA).

Military LPAs range from the commandants of military language schools with multiple departments to heads of smaller programs with fewer than 50 students per year. In general military LPAs are appointed to their positions without any preparation for their duties and, as a result, they may feel ill-equipped for their jobs. While they may be either military officers or civilians themselves, their environment is purely a military one. The student population is military, with military-specific requirements for learning English. The majority of the English teachers, on the other hand, are civilians with university degrees in English or related fields and have little exposure to military contexts.

In 2014, our language center hosted a 5-day conference for 11 military LPAs from Armenia, Azerbaijan, Bulgaria, Georgia, Moldova, Slovenia, and Turkey. The goal of the conference was to discuss common challenges and concerns and to learn from each other. The conference format followed a military style and included briefings by the participants on their national language programs, presentations on designated topics, panel discussions, and focus groups.

Using input from those military LPAs planning to attend the conference, the following conference topics were identified:

  • Faculty hiring practices
  • Program design and development
  • Effective and efficient use of language training resources
  • Conducting special classes (e.g., military English)
  • Class scheduling practices
  • Faculty development
  • Program evaluation
  • Language program structure within a military organization

Conference Participants

Of the 11 LPAs at our conference, 9 were military officers and 2 were civilians. Only two of the nine military officers, both from Bulgaria, did not have a background in language teaching before becoming commandants of language schools. The civilians, both from the republic of Georgia, started as English language teachers and were promoted to their positions as LPAs. No one in the group received any kind of training in language program administration.

Military vs Civilian Language Program Administration

During the conference we examined whether military LPAs approached their jobs in particular ways and if a military background might have an influence on managerial styles. We considered four aspects: 1) responsibilities as LPAs, 2) workplace challenges, 3) managerial soft skills, and 4) military vs civilian leadership principles. This was accomplished by means of questionnaires followed by discussions in focus groups. The following is a summary of the methodologies used and findings of each aspect we analyzed.

1. Responsibilities as Language Program Administrators

Methodology: Conference participants completed a 20-item questionnaire based on a longer “Language Program Administrators’ Responsibilities Questionnaire” (Bailey & Llamas, 2012, p. 33–34) and discussed the results, found in Table 1.

Table 1. Results of the military language program administrators’ responsibilities questionnaire
_____________________________________________________

Most Important Responsibilities
_____________________________________________________

Supervise and evaluate teachers and/or support staff

Determine and reevaluate language program goals and objectives

Revise or develop curricula to meet program goals and objectives

Evaluate overall program effectiveness

Test and place students

Provide sufficient suitable materials

Hire teachers and/or support staff
_______________________________________________________

Least Important Responsibilities
_______________________________________________________

Develop and maintain program budgets and monitor program expenditures

Develop directives, procedures, or ministerial orders

Establish and maintain linkages between the language program and other departments

Develop work plans for employees
________________________________________________________

Discussion highlights: After compiling the responses of the military LPAs, we compared them with the research findings reported by Bailey and Llamas (2012). Interestingly, the military LPAs’ rankings of most and least important responsibilities were quite consistent with those of the 200 civilian LPAs in the previously-mentioned survey. It appears that the responsibilities of LPAs in the military and civilian language programs are not too different.

2. Workplace Challenges

Methodology: Participants completed a 10-item questionnaire to identify their perceived challenges and discussed the results, found in Table 2.

Table 2. Results of the workplace challenges questionnaire
________________________________________________________

Biggest Challenges
________________________________________________________

The number of interruptions during my average day

The amount of time I have to accomplish the mission

The amount and quality of technology available

The amount and quality of technological support
________________________________________________________

Least Problematic
________________________________________________________

The performance of faculty/support staff

The amount of instructional material that is available

The amount and quality of communication within my department

The qualifications of faculty members in my department
________________________________________________________

Discussion highlights: Identifying the challenges of their job was a thought-provoking experience for the military LPAs. They were appreciative of the activity as well as the chance to discuss each others’ challenges, commenting that it allowed them to reflect on their own challenges and how they manage their time, efforts, and attention. One challenge, not on our questionnaire but raised by several military LPAs, was having little control over “additional duties,” particularly interpreting and translating, the covering of which occasionally caused them to cancel classes.

3. Soft Skills

Methodology: Participants completed a 10-item questionnaire ranking soft skills in terms of their importance in their jobs and discussed the results, found in Table 3.

Table 3. Results of the soft skills questionnaire
________________________________________________________

Most Important
________________________________________________________

Team building skills

Interpersonal communications

Decision making/negotiating

Leading and managing change

Leadership

Supervision/mentoring

Conducting effective meetings
________________________________________________________

Least Important
________________________________________________________

Public speaking

Strategic planning
________________________________________________________

Discussion highlights: Because several of the military LPAs were not familiar with the concept of soft skills, a minilesson by one of the conference participants served as a good starting point before completing the questionnaire. Our discussion of the results was quite lively. With only two exceptions, military LPAs felt all the soft skills were important.

As for the rationale for why public speaking and strategic planning were rated the lowest, the military LPAs had good explanations.

On public speaking, one commented:

In the military, we get a lot of experience giving military briefings. In my previous military assignments, I gave military briefings all the time. Now, as the head of the language center, I do not have the same speaking requirements.

Regarding strategic planning, most military LPAs remarked that higher authorities in their military organizations were responsible for all strategic planning and that it was their role just to implement the plans.

4. Military vs Civilian Leadership Principles

Methodology: Participants compared the two sets of leadership principles shown in Table 4.

Table 4. Military vs Civilian Leadership Principles
________________________________________________________

11 Principles of Military Leadership

(Deierlein, 2014)

1. Know yourself and seek self-improvement

2. Be technically and tactically proficient

3. Develop a sense of responsibility among your subordinates

4. Make sound and timely decisions

5. Set an example

6. Know your people and look out for their welfare

7. Keep your people informed

8. Seek responsibility and take responsibility for your actions

9. Ensure assigned tasks are understood, supervised and accomplished

10. Train your people as a team

11. Employ your team in accordance with its capabilities
________________________________________________________

7 Guiding Principles of Effective Leadership

(Christison & Murray, 2009, p. 29–30)
________________________________________________________

1. Be an achiever

2. Be pragmatic

3. Practice strategic humility

4. Focus on the customer (students, stakeholders)

5. Be committed

6. Learn to be an optimist

7. Accept responsibility
________________________________________________________

Discussion highlights: The military officers, who had had leadership training in their professional careers, were pleasantly surprised to discover many more similarities than differences between the military and civilian leadership principles. When asked if military LPAs have an advantage of over their civilian counterparts, one officer responded:

Yes, as a military officer, I have an in-depth understanding of my military students. I also can be more effective mentoring those teachers who are also military officers.

Another commented:

My military background has made me more organized and proactive. It has strengthened my leadership and decision-making skills.

Conclusions

Although this survey of military LPAs was small in scope, it was nonetheless reasonably representative, providing a glimpse into the practices at military language schools. Conference participants concluded that even though their military student populations are unique, both military and civilian LPAs have much in common.

References

Bailey, K. A., & Llamas, C. N. (2012). Language program administrators’ knowledge and skills. In M. Christison & F. L. Stoller (Eds.), A handbook for language program administrators. (2nd ed., pp.19–34). Miami Beach, FL: Alta Book Center.

Christison, M., & Murray, D. E. (Eds.). (2009). Leadership in English language education: Theoretical foundations and practical skills for changing times (2nd ed.). New York, NY: Routledge.

Deierlein, T. (2014). 11 timeless principles of leadership (US Army 1948). Retrieved from http://combatleaders.com/2014/06/05/june-2014-11-timeless-principles-of-leadership-us-army-1948/


Ms. Peggy Garza is the chair of the English Language Programs Department in the Partner Language Training Center Europe, located at the George C. Marshall European Center for Security Studies in Garmisch-Partenkirchen, Germany. She also presently serves as the secretary for NATO’s Bureau for International Language Co-ordination (BILC).